Contact Us

How to Reach Us

For clarity, customers may contact hexclad about products, orders, shipping, returns, exchanges, payment, or privacy. For clarity, our published customer-service schedule is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Contact Details

For eligible requests, email customer service at Support@hexcleth.shop or call (603) 793-9010. To keep expectations transparent, our complete physical address is 23 Warren St, Concord, New Hampshire 03301, United States.

Order Changes and Returns

In practical terms, providing the order reference and issue details helps customer service respond accurately. To keep expectations transparent, contact us before shipment for a cancellation request, while shipped orders follow the Refund Policy.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (603) 793-9010
Physical and return address: 23 Warren St, Concord, New Hampshire 03301, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcleth.shop