Privacy Policy

Information Practices

For a straightforward customer experience, hexclad uses this U.S.-focused Privacy Policy to explain how personal information is collected, used, disclosed, retained, and protected. For eligible requests, the policy applies when a person browses the site, places an order, contacts support, or interacts with store advertising.

Your U.S. Privacy Choices

To keep expectations transparent, we do not sell personal information for money, although some advertising disclosures may be considered a sale, sharing, or targeted advertising under CCPA/CPRA or other state laws. For eligible requests, applicable privacy rights may include access, correction, deletion, portability, and Do Not Sell or Share choices, together with protection from unlawful discrimination. As part of this policy, we honor a recognized Global Privacy Control (GPC) signal where applicable and may verify identity before completing a request.

Data Categories and Uses

For a straightforward customer experience, we may collect contact identifiers, order and transaction details, processor-handled payment records, device data, approximate location, site activity, communications, and related inferences. As a service commitment, business uses include providing the site, completing orders, arranging shipping and returns, responding to customers, detecting fraud, securing systems, complying with law, and improving services.

Cookie and Advertising Technologies

For clarity, cookie and similar technologies support essential functions, preferences, analytics, fraud prevention, Google Ads, Remarketing, and Conversion Tracking. For eligible requests, google and authorized partners may use these technologies to measure advertising and provide relevant promotions, subject to their own controls and applicable law.

Data Stewardship

Where applicable, information is retained only as reasonably needed for orders, service, fraud prevention, accounting, disputes, and legal compliance. For a straightforward customer experience, we maintain reasonable security measures while recognizing that no online transfer or storage method is risk-free. Consistent with these terms, the service is not directed to children under 13, and privacy requests can be submitted through the contact details below.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcleth.shop
Phone: (603) 793-9010
Physical and return address: 23 Warren St, Concord, New Hampshire 03301, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)