Terms of Service

Using This Store

Where applicable, these Terms of Service govern access to hexclad, purchases, and related customer interactions. Consistent with these terms, the site must be used lawfully and may not be used to disrupt service, compromise security, misuse content, or violate another person's rights.

Order Changes and Policies

In keeping with our published standards, an order may be cancelled before shipment by contacting customer service; after shipment, the Refund Policy applies. As a service commitment, the Shipping Policy, Refund Policy, Privacy Policy, and Payment Policy are incorporated into these Terms of Service.

Checkout Terms

For eligible requests, we may review an order for Payment authorization, fraud prevention, acceptance, and inventory before fulfillment. In practical terms, checkout charges use USD; Taxes are added whenever applicable law requires them.

Merchandise Information

For eligible requests, product offerings such as hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise are described on their individual pages, which control product-specific features and included components. Under this standard, availability, imagery, and descriptions may be corrected when an error is identified, and an affected order may be contacted before fulfillment.

Policy Administration

For a straightforward customer experience, nothing in these terms excludes a consumer right or remedy that applicable law does not permit the store to exclude. For clarity, any limitation applies only as law permits and does not protect the store from obligations that cannot legally be limited.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (603) 793-9010
Physical and return address: 23 Warren St, Concord, New Hampshire 03301, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcleth.shop