Shipping Policy

Where We Ship

In keeping with our published standards, delivery from hexclad is limited to eligible United States addresses. In practical terms, we provide free standard shipping for all orders delivered in the United States.

Expected Delivery Stages

For a straightforward customer experience, please allow 1–2 business days for order processing before the package leaves our facility. In keeping with our published standards, the expected transportation window is 4–6 business days once dispatch occurs.

Tracking and Delivery Updates

For a straightforward customer experience, customers receive shipment tracking details after dispatch. As part of this policy, delivery estimates can be affected by carrier operations, weather, incorrect addresses, or events beyond reasonable control.

Customer Responsibilities

For customer assurance, accurate address information is required; contact support as soon as possible if submitted details need correction. For customer assurance, cancellation is available before shipment; after dispatch, the Refund Policy controls return requests.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (603) 793-9010
Physical and return address: 23 Warren St, Concord, New Hampshire 03301, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcleth.shop