Payment Policy

About Credit/Debit Card

As a service commitment, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Where applicable, available card methods appear in the secure payment step before confirmation.

Transaction Review

Consistent with these terms, sensitive card data is processed by approved payment services used at checkout. For clarity, if payment is declined, confirmation does not occur until a valid authorization is completed.

USD Checkout

As a service commitment, uSD is the checkout and settlement currency for prices and charges. For a straightforward customer experience, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Charges and Reversals

As part of this policy, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. As part of this policy, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 23 Warren St, Concord, New Hampshire 03301, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcleth.shop
Phone: (603) 793-9010