Refund Policy

Eligibility Window

Under this standard, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. In keeping with our published standards, items should be returned with the included components and in a condition suitable for inspection.

Items Outside the Convenience-Return Program

In keeping with our published standards, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. In practical terms, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Who Pays Return Shipping

Consistent with these terms, merchant-paid return shipping applies to every approved no-reason return and exchange. For a straightforward customer experience, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

Approval and Refund Timing

Consistent with these terms, begin a return by contacting customer service with the order information and the reason for the request. Under this standard, an approved refund is issued to the original payment method within 5–10 business days following the required review.

Cancellations and Return Location

As a service commitment, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. As part of this policy, unless the store supplies a different authorized return location, the return address is 23 Warren St, Concord, New Hampshire 03301, United States.

Business Information

Business name: hexclad
Brand/store name: hexclad
Phone: (603) 793-9010
Physical and return address: 23 Warren St, Concord, New Hampshire 03301, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcleth.shop